Terms and Conditions
The following are the responsibilities we at Dubai Hotel Shop, have to you and which in turn you have to us when a booking is made by you with us. In these Booking Conditions “you” means the agent or the customer who has made the booking with us whether for self or for a third party. In the case of a third party booking, the agent or the customer is accepting these booking conditions on behalf of all parties and is responsible for ensuring these terms and conditions are passed on to all concerned parties, including all persons named on the booking, including anyone who is added or substituted at a later date. When making a booking with Dubai Hotel Shop you are undertaking on behalf of yourself, the agent, and others named in your party that you have read, understood and accepted these Terms & Conditions and the information provided to you about the booking.
1. Booking Procedure - Once you have confirmed a booking with us via the website, email, or in the event of making a booking by telephone, you authorize our or our agent’s reservation clerk, to accept these conditions on your behalf. The required deposit or full payment must be paid in order for our or our agent’s reservation clerk, to confirm the booking and this contract comes into existence between you and Dubai Hotel Shop. When confirming your booking Dubai Hotel Shop will issue you with a confirmation invoice showing the payment due and the date it is payable by.
2. Payment - Bookings made within 8 weeks of the scheduled hotel check-in date or service date must be accompanied by full payment. If full payment is not received by the due date, we reserve the right to treat your booking as cancelled, and you would incur cancellation charges, which could be up to 100% of the value of the booking. Bookings made outside 8 weeks of the hotel check-in date or service date may be secured by paying a deposit which will be advised to you at the time of making the booking. From time to time, special promotions may require full payment or a different amount of deposit. We will advise you on these cases on the important information section on availability check. All deposits are non-refundable, unless in the event that the requested booking arrangements are unavailable. Dubai Hotel Shop does not accept responsibility for any travel or accommodation arrangements made by you before you have received final confirmation of your booking and Dubai Hotel Shop is not liable for any costs not relating to any booking made by you other than that booked by Dubai Hotel Shop. Dubai Hotel Shop (hereafter called The Company) will take all reasonable care in making arrangements but acts solely as an “ Agent for a Principle”.
3. The Company’s Obligations - The Company has done its best to ensure that the statements made in its web site(s) & brochure are correct, and we do our utmost to ensure that the hotels and services offered are properly arranged and that services, accommodation and organizations used are reputable. Nevertheless arrangements have to be made substantially in advance and difficulties can, occasionally arise. Accordingly, while The Company accepts liability for any loss you may suffer as a direct result of negligence of our employees, we do not accept liability for events, or the acts or omissions of people or third parties, outside our control, if you are unfortunate enough to suffer any such problems, your holiday insurance may provide a measure of compensation.
4. Pricing - All prices quoted are in US Dollars. From time to time, you will be given quotes in a currency other than the US Dollar if you are requesting to pay in another currency, or you are not paying into US Dollar account. The Company reserves the right to amend prices for bookings, which have not been paid in full, due to currency fluctuations, fuel surcharges, government action or hotel rate increases. Prices do not include, unless stated in writing, any tips or porterage of luggage at any airport or hotel, airport or departure taxes, ground transportation, hotel laundry expenses, meals, beverages, entrance fees, guide fees, city sightseeing tours fees, excursion fees, telephone calls and any items that are offered by the hotel, including the contents of room mini-bars or any other items not detailed on the hotel voucher.
5. Holiday Insurance – It is strongly recommended You take out holiday insurance providing cover adequate cover for the holiday/ trip. Your attention is drawn to the fact that some of the circumstances, which might necessitate you cancelling your holiday, are ones that would entitle you to make a claim under the insurance. In such situations this would pay for the cancellation charges that The Company would be entitled to charge as described in the Cancellation section.
6. Descriptions - This is drawn from information provided directly by the Hotel. The Company cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes in facilities by the Hotel. Particular features or facilities in hotel descriptions form part of the hotel’s standard offering and their availability can not be guaranteed unless specifically requested by the client and confirmed by The Company in writing.
7. Cancellation - Cancellation by You - If you or any other member of the party on the booking wishes to cancel a booking (or any part thereof) which is subject of a confirmed booking, notice of cancellation must be received by The Company in writing, or in the event of a credit card booking the card holder, and must be emailed or faxed to Dubai Hotel Shop’s offices during working hours and written receipt must be obtained by you of the same by email or fax from Dubai Hotel Shop. Please note that the policy of our Principles varies so much that we have a general policy to cover all eventualities. Therefore, all arrangements booked through The Company are “NON-REFUNDABLE” and are subject to 100 per cent cancellation fees, unless otherwise stated on our invoice and therefore insurance is most strongly recommended for the booked party.
Normally amendments/ alterations are not permitted once a booking is confirmed. If however, if amendments are possible, an amendment fee over and above whatever our principle(s) charge is levied. The Company will apply a minimum administration charge of USD 30 per booking in addition to any further charges made by the service provider/s. These charges will also apply in the event that you cancel your holiday due to Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, acts of terrorism, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline or tour operator/ travel agent failure, or any other circumstances regarded as Acts of God.
Cancellation - by The Company - It may be that particular circumstances outside the control of The Company may result in our having to cancel your booking. In the event of this being necessary, we will inform you as soon as possible, and will offer you the option of either an alternative booking of at least comparable standard (if available) or a refund of all monies paid less The Company’s reasonable expenses.
The particular circumstances to which this paragraph applies are Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failures or any other circumstances regarded as Acts of God. In any of these events The Company will apply a minimum administration charge of USD 100 per booking. The Company may also cancel your booking at any time after payment of your confirmation invoice if you default in paying the balance due under that invoice by the requested date and no refunds will be made.
9. Amendments/Alterations by You - Normally amendments/alterations are not permitted once a booking is confirmed. If however, amendments are possible, an amendment fee over and above whatever our principle(s) charge is will be levied. The Company will apply a minimum administration charge of USD 30 per booking in addition to any further charges made by the service provider/s. This will also apply in the event that you cancel your holiday due to Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, acts of terrorism, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failure, or any other circumstances regarded as Acts of God. In the event that the Hotel cannot provide the booked accommodation, this may be due to the Hotel’s own over-booking or other circumstances, The Company will offer an alternative of the same standard or higher subject to availability. If there is no availability a full refund will be given for the accommodation. If clients alter their reservations directly with the hotel/ service provider, The Company MUST be notified immediately. If notification is not given, then the clients will be liable to pay the Hotel directly for any changes that have been made at the Hotel’s rack rates.
10. Alterations By The Company - alterations may occur in the details of your holiday (for example change to hotel check out times etc), and The Company will notify you of such changes relevant to the booking made as quickly as possible. In the event that the Hotel or Principle cannot provide the booked accommodation, The Company will offer an alternative of the same standard or higher subject to availability or a full refund may be offered if an alternative is not available. Delays caused by weather conditions, technical transport problems, strikes, industrial action or other circumstances outside of our control (other than specified below) are regarded as minor alterations and no refund or compensation can be given in these circumstances. If any major material alteration becomes necessary, e.g. if the service booked is changed more than 48 hours, after your accommodation/ service is booked, you have a choice of either:
A. Accepting the amendments as offered.
B. Purchasing another booking available from us.
C. Cancelling your holiday.
If you choose A or B we will pay you compensation on the scale shown. If you choose C we will refund you all monies you have paid but no compensation.
Period before scheduled service Compensation per person
More than 42 days $NIL
41 to 14 days prior $20
13 to 7 days prior $35
Within 7 days of service date $50
Please note that compensation payments do not apply where changes are for tours and excursions and airport transfers. Compensation payments do not apply if changes are caused by the reason of war, riots, strikes, airline tour operator or travel agent failure, civil strife, terrorist activity, natural disaster, fire, technical problems to transport, closure of airports or any other circumstances regarded as Acts of God.
11. Trade Fairs/Festivals - Hotels often impose supplements or do not give us our usual reductions, which mean that the price you pay may be higher than the hotel’s published rate. This can also happen at any period when rooms are very scarce.
12. Delays – The Company accepts no responsibility for additional expenses due to changes or delays in road, rail, sea or air services or indeed due to any other cause; all such expenses will have to be borne by the client.
13. Passports, Visas and Health Requirements - The clients shall be fully responsible for ensuring that all necessary travel documents such as passports, visas and health documents are valid. The Company strongly advises clients contact the appropriate authorities for up to date information. The Company cannot accept any responsibility for any loss caused by faulty personal documentation.
14. Documentation - It is imperative that all documentation is checked thoroughly and matches the client’s requirements within 24 hours of receipt. Any errors advised at a later date may be subject to an amendment fee.
15. Disputes in Resort - If a client is dissatisfied with any aspect of his Hotel or service booked, this must be brought to the attention of the hotel management/ service provider immediately and the Hotel management/ service provider must be given adequate opportunity to rectify/resolve the situation from the outset. If the Hotelier/ Service provider cannot rectify/resolve the situation to the client’s satisfaction; The Company must be contacted immediately in order that The Company can try and help resolve any issue. If having taken the above action the client is still dissatisfied, complaints should be received in writing within 14 days of the clients return (or for agents within 14 days of the agent being notified). If The Company is not contacted while the clients are in resort/ destination booked, the The Company reserves the right not to take any action for the complaint.
All of these conditions laid down are in addition to those of our Principle(s) and cannot be altered unless in writing (see Cancellation by You).
Your contract with us is made on the terms of these booking conditions and is subject to laws and jurisdiction of the United Arab Emirates. E& O.E.
All reservations are subject to our terms and conditions and all arrangements for hotel accommodation and other services operated by person or bodies are made by The Company as agents only. The Company shall not be responsible for any damage, loss or inconvenience caused to clients as a result of such arrangements unless caused directly by The Company’s negligence.
Dubai Hotel Shop disclaims any financial responsibility for the payment of goods or services, which are not stipulated on our documentation, unless authorization has been obtained from our office in writing. All extras to services stipulated on our documentation must be collected directly from the client. Hand-written amendments to our documentation should be backed up by written confirmation from our office and if the details on the documentation do not agree, with the reservation you are holding, our office must be contacted immediately.